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Three steps. Check coverage on the Coverage page, pick a plan, pay your first week or month via M-Pesa. We'll call to confirm, schedule the install and get you online — usually in under 48 hours.

Phone, WhatsApp and portal support are open every day from 6am to midnight. Outside those hours, drop a message or open a ticket and we'll pick it up first thing the next morning. Pro and Max plans get 24/7 priority support — a dedicated line that's always answered.

If your address is in an on-net estate, most installs happen the same day you order. We commit to under 48 hours across all live coverage areas. You'll get a technician ETA on the morning of install, and a quick speed test at the end so you can see what you're getting.

For one or two people browsing and watching some YouTube, 3 Mbps (Starter) is enough. For a family streaming HD and working from home, 8 Mbps (Home) is the sweet spot. If you're gaming, video-calling all day, or uploading large files, go 10 Mbps (Pro) or 20 Mbps (Max). You can switch tiers any time without fees.

No. Every plan is either weekly or monthly, pay-as-you-go. Cancel any time and we'll come collect the router. No exit fees, no termination clauses buried in fine print.

Message us on WhatsApp, call the support line, or open a ticket in the portal. Residential issues are typically resolved the same day; business SLAs are 4-hour response. If an outage is our fault and lasts more than 24 hours, you get a pro-rata refund — automatically.

If an outage is our fault and lasts more than 24 hours, you get a pro-rata refund automatically — no claim form, no support ticket needed. The credit appears on your next bill. If you cancel within 7 days of installation and the service didn't deliver what we promised, we refund the install fee too. Beyond that, no exit fees ever — cancel any time, no questions.

Usually one of three things: Wi-Fi range (the further from the router, the weaker the signal), the number of devices on the network (more devices means less bandwidth per device), or temporary congestion. The first move is always to power-cycle the router — unplug for 30 seconds, plug back in. If it persists, message support on WhatsApp and we'll check from our side.

No hard limit — connect 50 devices if you like. What matters is bandwidth, since active devices share it. A rough guide: Starter (3 Mbps) handles 2–3 active devices, Home (8 Mbps) handles 4–8, Pro (10 Mbps) handles 8–15, Max (20 Mbps) handles 15+ comfortably. Idle devices (phones in pockets) barely count.

Center of the home, off the floor, away from thick walls and metal appliances. In a two-storey house, mid-level (top of a bookshelf on the ground floor) usually beats both basement and bedroom. Keep it out of cabinets. If you've got dead zones, message us — Home and above plans get a free mesh unit to extend coverage.

Two options. Sign in to the portal and update it under Network — the change takes effect within 30 seconds. Or message us on WhatsApp with the new password and we'll push it from our side. Either way, you'll need to reconnect each device once.

M-Pesa is the easy path: Till number 315591, or use the STK push from the portal for one-tap payment. We also accept Paybill, card, and bank transfer. Top up from as little as KES 50 anytime with Lipa Pole Pole — your line stays on as long as there's balance.

Sign in to the portal — your renewal date sits right on the dashboard with days remaining. We also send an SMS three days before renewal, and again on the day. If you pay weekly via STK push, the system auto-renews; if you pay manually via Till 315591, you'll get a top-up reminder before the line drops.

Yes, if it's compatible. Most modern dual-band routers work fine with our setup. Drop us a message before the install so we can confirm your model, and our team will still mount the antenna and run the line — you just plug your own router in at the end.

Probably yes, eventually. Drop your address on the coverage page — every "no" we get tells us where demand is, and that's how we pick the next estate to light up. We'll email you the moment we're in your area.

Yes, on Pro and all Business plans. Request it at order time or through the portal later. There's a small monthly add-on for residential, included on business.

You refer two neighbors. Once both are installed and have paid their first bill, all three of you get your next month free — applied automatically. Stack with other offers.

Every Saturday and Sunday, your plan's speed doubles automatically. No upgrade fee, no manual step. Resets back to your tier on Monday morning. Applies to all residential plans.

If you're moving within our coverage area, tell us at least a week ahead. We'll de-install at the old place and book the new install — service continuity is seamless. A small install fee may apply on the new line. If you're moving outside our footprint, use Likizo Pause to hold your account or cancel cleanly — no exit fees either way.

Yes — with Likizo Pause. Pause for up to 14 days a year, free. Pay nothing during the pause, resume with one tap in the portal. Most useful for upcountry travel.