No call centres. No scripts. Ring AlphaX and you reach one of these four, the team behind the network.
Runs the network, the roadmap and the partnerships. Also handles retention and customer-satisfaction check-ins personally, if your line's had issues, or you're weighing a change of plan, Felix is the first call.
0728 364 873
Handles the technical support. Before every install, he runs the client location survey, walking your address to plan the line of sight and mounting point. When we set your line up, Timon's on the roof alongside Kelvin.
0728 445 304
Runs field installs, antenna mounting and on-site troubleshooting alongside Timon. When we schedule an install in your estate, Kelvin's the technician who shows up at your door.
0711 729 811
Runs on-the-ground marketing, campaigns and community outreach across our coverage estates. If you've seen an AlphaX flyer, tent or WhatsApp campaign in your area, that's Joshua's work.
0743 416 469
One mission: bring honest, reliable, locally-priced internet to the homes and small businesses in our coverage areas, without the runaround of bigger ISPs.
AlphaX started in 2023 with a single antenna on a rooftop in Umoja 1,Felix pooling his savings to fund the first build. Frustrated by the gap between what bigger ISPs promised in Eastlands and what they actually delivered.
Three years in, we're still small. Fourteen estates live, around 850 subscribers, a hands-on team that answers the phone. We've never raised outside money. We grow the network one node at a time, paid for by the customers already on it.
The bet has always been the same: people in Eastlands want internet that just works. Not the cheapest. Not the flashiest. The most reliable. With a real human at the other end when something goes wrong. Build that, and word travels block by block.
That's why we don't outsource support. Why we publish our real uptime. Why every plan is no-contract. Why our support numbers are on every page.
"Internet ya mtaa, built by the people on the block, for the people on the block."
Felix and Timon mount the first node in Umoja 1. A dozen subscribers in month one, mostly neighbours.
Two more towers, three estates on-net. Word of mouth pushes the subscriber count past 100.
Donholm, Buru Buru, Tena, Kayole, Komarock, Savannah and Kariobangi come on-net. First business customers (cafés, salons, M-Pesa shops) join. M-Pesa STK push automation rolls out. Customer portal v1 launches. Karibu Week and Jirani Bonus offers debut. Subscribers cross 500.
Dandora, Embakasi and Kaloleni light up,14 estates now on-net, around 850 subscribers. Jericho and Makadara queued for Q4, alongside our first nodes outside Nairobi: Mosoriot and Kapsabet (Nandi County). The mission continues, block by block.